Researchers
and business experts agree that people with high emotional
intelligence (EI) are consistently the top performers in their
organizations. They’re more resilient and flexible when things get
tough, and they’re held in the highest regard by their bosses,
peers, co-workers and others. In this powerful seminar, you’ll
learn why EI is far more than just a handy set of "people skills"
and why many executives feel it’s the one skill you must have to
be successful in today’s workplace!
It’s a few
hours of training that will forever change the way you work!
Unless you
work in a vacuum, you have to deal with people—all kinds of
people. From the outrageous drama queens to the backstabbers and
turf-guarders to the hardworking co-workers who’d love to help you
out but just can’t find the time—you’re going to have to work with
all of them at one point or another.
Using the
EI skills you’ll learn during this seminar, you’ll gain the
ability to more appropriately respond to the world around you and
eliminate the stress and frustration that often comes from working
with others.
Join us,
and discover exactly what EI is ... why it’s recognized as one of
the hottest performance tools for thousands of success-minded
people like you ... and how you can easily increase your EI to stand
out from the crowd. Register for this powerful communication
seminar today and start reaping the rewards tomorrow!
What You
Will Learn
- How to gain respect from
everyone you come into contact with
- How to achieve consensus among
your teammates and co-workers, faster and without
misunderstandings
- The keys to overcoming the
causes of difficult behaviors in others
- How to get the results that
you want from others
- How your emotions affect
others ... and how others’ emotions affect you
- How EI can eliminate the
headaches that come from miscommunication and misunderstandings
WORKSHOP AGENDA
Program
time: 3 hours
Session 1: The Rise of Emotional
Intelligence and Its Importance in the Workplace
- Identifying and understanding
the 4 main components of emotional intelligence (EI)
- Why emotional intelligence is
vital to succeeding in today’s workplace
- The top 3 reasons you need EI
to reach your full potential
- How strengthening your
emotional intelligence will have a lasting, positive effect on
you ... your team ... your department ... and your organization
Session 2: Increasing Interpersonal
Success Through Self-awareness
- Taking the first step:
Measuring your own emotional intelligence
- Tips for developing emotional
intelligence
- Exploring your emotions:
Becoming familiar with your psychological and physical reactions
- Analyzing various
communication styles and recognizing your own
Session 3: Self-management Skills That
Will Keep You in Control
- Strategies to help you manage
your emotions
- How to stop your emotions from
hijacking your ability to think in difficult situations
- How to keep emotions from
causing you to react without reason in the moment
- Learning to maintain control
of your emotions no matter how tense the situation
- Self-regulation methods that
will work every time—even when you think you’re going over the
edge!
Session 4: Building a "Sixth Sense" to See
Problems Before They Happen
- Learn when your emotions can
be your greatest asset—and when they’re your greatest liability
- How to immediately and
accurately read and identify other people’s emotions
- Why certain emotions make
people do what they do
- Understanding the causes of
each emotion and how you can turn them to your advantage
- How to identify—and identify
with—other people’s emotional states
- Learn why having empathy for
others is NOT a sign of weakness
- Use empathy to understand
different perspectives
- What’s really being said?
Essential active listening strategies
- Listening to the unspoken:
Body language and what it means
- Recognizing trigger words,
nonverbal cues and emotionally sensitive situations
- Questions you can ask others
to more quickly and easily reach consensus
- Strategies for effectively
interacting with communication styles different from your own
Session 5: Using Emotional Intelligence to
Create a Positive Work Environment for Continued Career Success
- Know how to use awareness of
emotions to manage your relationships with colleagues
- Using emotional intelligence
to help create a powerful and positive work environment that
allows everyone to succeed
- How EI can be used to motivate
and inspire
- Use EI to be flexible and more
easily adapt to change
- Using EI to analyze problems
from more than one perspective in order to find the best
solution
- Know how to use EI to
influence and build consensus
- Know how to manage emotions in
decision making—when to consider your head and when to consider
your heart
- Use emotional intelligence to
interact with your team and enhance group dynamics
Session 6: Using Emotional Intelligence in
Times of Conflict and Other Difficult Situations
- 5 ways to control your
emotions when you feel like you’re on the verge of losing it
- 8 foolproof stress-busters
that will help you remain calm, cool and collected all the time
- How to walk the tightrope
between empathizing with someone’s emotional state and
contributing to their problem
- Knowing exactly what questions
to ask to instantly get to the root of a messy situation
- Tough and emotional situations
that many people trip over when trying to work with others