Excelling as a Highly Effective Team Leader

presented by SkillPath Seminars
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Course Description

In this two-day workshop, you’ll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. Get step-by-step guidelines and practical advice for transforming a group of individuals into a creative, results-producing team.

What You Will Learn

  • How to build a cohesive, results-oriented team from a group of diverse individuals
  • Motivational techniques that inspire team members to want to perform at their peak
  • How to grant the team more decision-making and problem-solving authority as it matures
  • How to gain team member commitment to policy and procedural changes that are critical to the success of the organization
  • And much more

    Program time: 3 hours each day (6 hours total)

    DAY 1

    Session 1: Characteristics of successful team leaders

  • 10 critical behavioral skills successful team leaders must master
  • Transitioning to a team environment: Understanding the differences between supervisors/managers and team leaders
  • How to gain the acceptance and trust of team members when you’re replacing another team leader
  • Stand up and shout—or should you? How to promote your team and its accomplishments to upper management
  • Understanding your team’s purpose and position within the organization
  • Why every successful team leader is also a group member
  • Strategies for keeping yourself motivated and energized as a team leader

Session 2: How to build a team that gets results

  • The 4 key words that describe every top-performing team
  • How to overcome the 10 major obstacles that keep teams from effectively setting goals
  • Calling a team a team doesn’t make it one: Find out the 13 key characteristics that make a successful team
  • Team chemistry: Personality and interpersonal styles that lead to collaboration—and also to conflict
  • Why it’s important to help your team develop a written "code of conduct"
  • DIAMOND: A can’t-miss formula for planning and setting achievable team goals
  • How to get the team to welcome new members without feeling threatened
  • Understanding the primary reasons teams fail to accept responsibility
  • 9 keys to putting an end to reverse delegation
  • Benchmarks for evaluating a team’s progress, performance and bottom-line results

Session 3: Creating a motivating team climate

  • How team leaders sometimes inadvertently contribute to a lack of team performance
  • Overcome the myth of motivation by remembering these 2 key points
  • The 4 different team climates a leader can create—use this Team Leader Effectiveness Grid to find out which one you’ve fostered for your team
  • The keys to building trust between team members and the team leader, especially after a negative or unpopular decision has been made
  • How to renew and refuel a team that starts off with enthusiasm and energy but soon becomes discouraged
  • How to recognize team accomplishments when one team member constantly tries to take all the credit for the group’s performance
  • How to inspire and motivate a team that routinely has more work than it can reasonably handle
  • People give when they get: Key points to keep in mind when planning incentives and rewards

Session 4: The changing role of the team leader

  • The 4 stages of team development—and the team leader’s role in each
  • How well do you coach and counsel your team? Use this exercise to find out how you’re influencing your team’s development
  • Riding the fast track to continuous improvement: How to identify and respond to team members’ needs as they move through the 4 stages of team development
  • How to identify your team’s current stage of development
  • How to gradually release more power, influence and authority to the team as members mature and jell in their roles
  • The 2 critical factors for getting team members to accept change
  • How to use delegation to push team members to take action and get results
  • The 2 most common leadership styles—and a leadership approach that incorporates either or both, depending on the needs of team members
  • Understanding the single most important function of the team leader
  • Understanding when to "coach" and when to "direct" in order to elicit the best performance from team members

Session 5: Tuning in to critical communication cues

  • The 4 components of effective communication
  • 8 tips for helping team members communicate better with each other, with customers and with you
  • How to get team members to listen to and accept criticism from one another
  • Tips for training team members on how to get and give feedback from customers
  • The common barriers to effective listening and how to overcome them to strengthen relationships among team members
  • How to help team members understand the difference between "acceptance" and "agreement"
  • 6 benefits of asking good questions—and the 5 types of questions to avoid


Session 1: Dealing with performance problems

  • How to nip the behavior problems of individual team members in the bud before they negatively impact team performance
  • Understanding the 3 major types of problems that keep team members from performing at their peak—and the specific actions you can take to counter each type
  • A sure-fire approach for getting team members who choose not to perform to not only change but to grow
  • How to determine when additional training is needed to smooth out rough spots in performance
  • 4 critical steps to making sure your discipline sticks
  • How to conduct an effective performance review
  • How to deal with "eager beavers" who don’t produce
  • A dozen key areas to examine when the team as a whole is experiencing performance problems

Session 2: Shared problem solving and decision making

  • The 3 primary problem-solving and decision-making styles most teams utilize—and the pros and cons of each
  • What keeps teams from solving problems? How to identify the major obstacles that can paralyze innovative thinking and grind progress to a halt
  • The team leader’s role in the rational problem-solving process
  • How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions
  • Avoid conflict and controversy with this proven technique for making choices when several excellent alternatives are on the table
  • How to establish a creative, synergistic decision-making climate
  • How to identify your own preferred problem-solving style—and how it affects the team
  • What to do when team members are too willing to compromise instead of working through problems
  • How to gain cooperation when some team members won’t abide by the decisions made by the team as a whole
  • How to finally reach consensus when one member of the team refuses to compromise
  • How to get your team to make decisions when team members want to be told what to do
  • The top 10 factors that influence a team’s decision-making process

Session 3: Dealing with team conflict

  • The key to promoting team harmony and minimizing disagreements
  • How to recognize potentially counterproductive or destructive team member activities—and how to deal with them before they lead to conflict
  • Why you can’t sweep team conflict under the rug
  • Proven methods for structuring and conducting successful conflict-resolution meetings
  • A 10-step disciplinary process that addresses misconduct openly and frankly
  • The 5 levels of team conflict and what you can do to help mitigate the factors that cause them
  • 10 conflict-avoidance tips team leaders can practice in any team situation
  • How to deal with interpersonal problems that can threaten team cohesiveness
  • How to deal with team members who spend more time competing with each other than cooperating
  • What to do with team members who go directly to upper management when they disagree with a team decision
  • How to get your team to work effectively with other teams so that work flows smoothly and the organization’s goals are achieved
  • How to use the RISC strategy to work through conflict
  • The 3 ways teams commonly mishandle anger—and how to help team members redirect it

Session 4: Conducting effective team meetings

  • Why the time you spend planning and preparing for a meeting is as important as the meeting itself
  • 5 key elements of an effective meeting agenda
  • 10 tips for leading purposeful, productive team meetings
  • How to create an environment that encourages team members—even untalkative ones—to fully participate in the exchange of ideas
  • Telltale clues that your meetings are floundering—and what you can do to revive them
  • 2 dozen techniques experienced team leaders use to keep discussions flowing during meetings
  • Facilitation techniques for ensuring that team meetings run smoothly—and which behaviors to avoid
  • The "100-mile rule": How to use it to eliminate distractions and keep team members focused on the business at hand

Session 5: Managing virtual teams

  • Understanding how virtual teams are revolutionizing the workplace
  • The 3 phases of planning and development necessary for creating a winning virtual team
  • The essential skills and technology needed to support an effective virtual team
  • Understanding and supporting the dynamics of teams that reach across organizations
  • How to enhance personal communications when team members meet electronically
  • One of the key reasons virtual teams fail—and commonsense approaches to prevent it

Who Should Attend

Managers, supervisors, team leaders

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Team Building

Training Course Summary: In this two-day workshop, you'll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar.

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