How to Communicate With Tact, Professionalism and Diplomacy

presented by SkillPath Seminars
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Course Description

It’s a fact: The ability to communicate effectively can make or break your career.

That probably comes as no surprise to you, because as a professional, you’ve seen time and again how people who have first-rate communication skills go further faster in their organizations than those who don’t. But contrary to popular belief, the ability to communicate with finesse and diplomacy isn’t a gift that some are born with and the rest of us lack. It’s a skill that can be learned and mastered, just like any other skill. And this training offers the easiest, most effective way to build essential communication skills.

This intensive communication course boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools and strategies that will make the most significant impact on your effectiveness. It’s a powerful workshop that combines all facets of on-the-job interpersonal communication—from speaking to writing to listening to presenting—and shows you, step by step, how to master them.

What You Will Learn

  • Expert techniques for exerting influence on the actions and attitudes of others
  • How-to’s for communicating diplomatically in a variety of tough situations
  • Strategies for opening the lines of communication to end energy-draining feuding and infighting in your department
  • Presentation skills that will make you a standout in meetings
  • How to make sure your emails and reports get better results
  • And much more


Program time: 3 hours

Session 1: Communicating With Diplomacy and Finesse

  • How strong interpersonal skills will magnify your personal power dramatically
  • Words and phrases that will get you in trouble every time—and better options to replace them
  • Where communication typically breaks down between people
  • Damage control strategies for getting your foot out of your mouth when you’ve made a statement you regret

Session 2: Creating the Image of a Professional, Powerful Communicator

  • Take advantage of your personal strengths and communication pluses
  • Avoid speaking habits that automatically brand you as a "lightweight"
  • Tips for controlling your body language and gestures to communicate the message you want
  • How to appear poised and confident, even when you’re not

Session 3: Listening Skills That Can Double Your Communication Effectiveness

  • Listening: The most powerful—and underused—communication tool
  • When silence is power: How to use it to gain information from others
  • What to do when the person you’re listening to just can’t seem to get to the point

Session 4: Communicating With Tact in Difficult Situations—and With Difficult People

  • How to deal with the backstabbing, ridicule and aggressive tactics of others
  • What to do when you’re challenged or put down in front of others
  • Tips for quickly defusing explosive or tense situations

Session 5: How to Build Rapport, Strengthen Work Relationships and Achieve Respect

  • Smart ways to build strong and supportive alliances with other departments
  • Develop critical rapport builders that help you connect with others immediately
  • Make sure you get credit for your contributions—6 ways to toot your own horn without bragging
  • Recognize and tap into the informal channels of information

Session 6: SPECIAL SECTION: Exuding Professionalism in Your Writing—Even Emails!

  • Why a casual tone is key to today’s business communication—and tips for achieving it
  • Avoid the most common mistakes made in writing emails and memos
  • Emails: The importance of accuracy and a professional tone, even in informal correspondence and messages

Session 7: Communicating to Persuade and Influence

  • Tips for presenting your point of view in a way that will generate respect
  • Negotiation strategies the pros rely on for success
  • When they just won’t see it your way: Understanding your options

Who Should Attend

Workplace professionals

Additional Information

Training Provider: SkillPath Seminars

Course Topics: Business Skills Training > Basic Communication Skills

Training Course Summary: This intensive communication course boils down tons of information into "the most important of the most important" so you learn the powerful techniques, tools and strategies that will make the most significant impact on your effectiveness.

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