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Businesses focus heavily on customer satisfaction in the ultra-competitive marketplace. Keeping customers happy is imperative - when your customers are unhappy, they leave, and your company suffers. Learn how to manage customer complaints, pre-sales questions and post-sales followups in order to stay on top in your industry. Related courses on phone-selling techniques can be found in the Sales Category of training.
Customer Relations (1)
Customer Service Fundamentals (12)
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