Coaching and Teambuilding Skills for Managers and Supervisors On-Site Training

You’ll learn …

• How to inspire people to “go the extra mile”
• How to give feedback that helps your workers correct shortcomings and do their very best
• How to create an environment of caring and cooperation
• How to deal with difficult workers and turn problems into pluses
• And much more

This is your prime opportunity to gain vital teambuilding expertise—both people skills and technical skills—guaranteed to make your team more cohesive, motivated and productive. You’ll walk away with a teambuilding action plan you can launch immediately.

Program hours: 9:00 a.m. – 4:00 p.m.

Putting together a team that gets results

• See the important differences between a team and just a work group—and 8 reasons why a team gets better results
• Learn the 10 secrets master coaches use to bring people together and build team spirit
• The ideal mix: 3 complementary personality types that help to make your team run smoothly
• How to hire people who’ll stick around when the going gets tough
• Want your team to produce more? Follow these 5 rules
• The 4 common characteristics of top-performing teams
• 10 ways to sell your organization to a job applicant you want
• A checklist for getting new employees off to a fast start
• How to design an orientation process that will help people understand how their jobs fit into the big picture

Inspiring others to reach high and succeed

• How to reward workers when raises are out of the question
• One eye-opening reason to make sure you are practicing favoritism
• 5 rewards workers love that you probably haven’t considered
• How to work with an overachiever without killing motivation
• When discipline is necessary: 8 steps for turning punishment into a plan for improved performance
• Is absenteeism getting out of hand and lowering productivity? 4 ways to bring it under control
• The 85/15 rule to eliminate mistakes by finding out the root causes of errors
• 10 common “people” problems teams encounter—and how you can break through them to confront the real issues
• How to manage the 4 most common sources of team conflict
• When an angry confrontation seems unavoidable—7 steps for keeping it under control and achieving a positive outcome
• A blueprint to help your team creatively solve problems together
• When you hire a superstar—how to get others to welcome the new worker without feeling threatened
• The 4 “laws” you must break to build an effective team
• How to replace another boss gracefully and get the team to accept you as its leader
• An 8-part plan for helping your workers accept change
• Using your “third ear” to hear what your people are really telling you
• 4 kinds of questions that get honest answers when you’re counseling a problem worker

Polishing your leadership skills

• A simple method guaranteed to stop reverse delegation
• The secret to recognizing when your employees really are overworked
• How to pinpoint weak spots where training would help your team
• Removing the single biggest obstacle that keeps training from benefiting workers
• How to give feedback so your team members will know how they’re doing
• Empowerment by delegation, as easy as 1-2-3
• 5 steps to making a decision by consensus, so the whole team will back it
• How to discipline properly without fear of legal consequences
• The 4 critical steps to making sure your discipline sticks
• How to get your employees to buy into the company’s goals
• The surprising disadvantage of focusing strictly on results
• 6 questions an effective action plan must address
• Why bother with performance reviews? Because they work—7 reasons why
• How to use exit interviews to identify and correct team problems
• Whose problem is it—yours or your team members’?—a strategy to determine proper ownership and resolve the problem
• Dealing with obstacles—7 steps to solving problems in a positive way

Meetings that trigger action

• “Let’s get 4 things straight”: Clarifying your team’s mission to ensure a project’s success
• The 2 basic types of meetings: How and when to use each one effectively
• 4 kinds of problems that should never be discussed in a meeting
• The “100-mile rule”—a sure-fire way to keep everyone’s attention on the task at hand
• “Jamming”—a supremely efficient way to run a productive meeting
• 5 strategies to get meetings off to a fast, productive start
• How to keep meetings under control when one strong personality tends to dominate
• 2 ways to coax non-talkers to participate in meetings
• “Discounts and plops”—overcoming 2 stubborn roadblocks to progress in meetings
• How appointing a “gatekeeper” can make meetings more productive

Becoming a team leader famous for results

• Fatal flaws of failed coaches—how to recognize and avoid them
• Participative/authoritarian—how to choose the management style that will get results
• A 5-minute quiz to rate your coaching skills
• The “onion patch” strategy: Getting the higher-ups to stand behind you
• Your boss criticizes you publicly—how do you face your team?
• A response that works without conflict when another manager is trying to steal your best worker
• How to regain control quickly when you’ve been away from work
• How to promote your ideas to the top decision makers
• How to sell your team on itself to build real pride and professionalism
• Office politics: Whether you play the game or not, you’d better understand the rules
• How to make sure your team has a profitability mindset
• One dangerous pitfall of having a positive attitude toward your boss
• 5 ways to understand the organization’s real agenda and know where your team really fits in

Putting it all together

• Learn how to take what you’ve learned in this seminar and put it to work immediately—apply your new skills of teambuilding, employee motivation, leadership and project management … beginning the very next day on the job!