Need Help? Call us at (281) 541-2807 Visit our Facebook Page Follow us on Twitter Subscribe to our RSS Feeds

Avaya IP Office Advanced Applications and Troubleshooting Workshop On-Site Training

presented by OneSource Professional Training Solutions, Inc.
View the OneSource Professional Training Solutions, Inc. Profile and Available Training

There may be public open-enrollment dates/locations for this class near you.

Summary

Avaya IP Office Advanced Applications and Troubleshooting Workshop

Workshop Description/Agenda

In this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN).

This course helps prepare you to write the Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications Exam 3003.3.

What You'll Learn

  • Avaya IP Office VoiceMail Pro application
  • VoiceMail Pro web services configuration and use
  • VoiceMail Pro configuration and troubleshooting in an SCN
  • TTS configuration
  • Call flow construction including menu actions, database actions, and speak text actions
  • Campaign Manager capabilities
  • Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL), functions and capabilities
  • One-X Portal server installation and configuration
  • CCR license and configuration
  • The most common call scenarios and their affect on alarm functions and real-time and historical information
  • Diagnostic tools to troubleshoot common installation issues
  • Capture trace logs

Who Should Attend

Avaya associates, partners, and resellers who have IP Office installation and maintenance responsibilities

Who Should Attend

Avaya associates, partners, and resellers who have IP Office installation and maintenance responsibilities

Additional Information

Training Provider: OneSource Professional Training Solutions, Inc.

Course Topics: Computers / IT Training > Communications

Training Course Summary: Avaya IP Office Advanced Applications and Troubleshooting Workshop

Private Group Training Request

For groups of 10 or more, consider bringing the training to you as a cost effective way to train your workforce. Fill out the following form and we will contact you right away.

 

Enter Your On-Site Training Requirements

 

Name:

Company:

Contact Number:

Email Address:

Your City:

Your State:

Expected Number of Attendees:

When To Hold the Class:

How Many Days of Instruction:
Briefly Describe Your Training Needs: