Need Help? Call us at (281) 541-2807 Visit our Facebook Page Follow us on Twitter Subscribe to our RSS Feeds

Avaya Aura® Communication Manager Maintenance and Troubleshooting On-Site Training

presented by OneSource Professional Training Solutions, Inc.
View the OneSource Professional Training Solutions, Inc. Profile and Available Training

There may be public open-enrollment dates/locations for this class near you.

Summary

Avaya Aura® Communication Manager Maintenance and Troubleshooting

Workshop Description/Agenda

Learn about troubleshooting and maintenance for Avaya Aura® Communication Manager in this course. You will focus on Communication Manager Release 6.0 and the complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform.

Topics you will cover include:

  • Maintaining Communication Manager firmware, software, and service packs
  • Managing the backup and restore function
  • Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Certification:

This course helps you prepare for the ACSS Communication Manager and Communication Manager Messaging Maintenance and Troubleshooting Exam 3101.1.

What You'll Learn

  • Collect, manage, and analyze fault data
  • Generate and interpret reports and log files
  • Monitor and interpret status and fault indicators
  • Isolate, troubleshoot, and clear faults/alarms
  • Test and monitor hardware and software connections using application-specific and command line diagnostic tools
  • Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
  • Download and install firmware/software images, service packs, and data
  • Resolve issues with peripheral applications/servers covered in this course

Who Should Attend

Avaya employees and business partners with installation and implementation responsibilities

Course Prerequisites

  • Avaya Aura CM Architecture, Protocols, and Features (ATU01730WEN)*

*Available from Avaya University

Who Should Attend

Avaya employees and business partners with installation and implementation responsibilities

Additional Information

Training Provider: OneSource Professional Training Solutions, Inc.

Course Topics: Computers / IT Training > Communications

Training Course Summary: Avaya Aura® Communication Manager Maintenance and Troubleshooting

Private Group Training Request

For groups of 10 or more, consider bringing the training to you as a cost effective way to train your workforce. Fill out the following form and we will contact you right away.

 

Enter Your On-Site Training Requirements

 

Name:

Company:

Contact Number:

Email Address:

Your City:

Your State:

Expected Number of Attendees:

When To Hold the Class:

How Many Days of Instruction:
Briefly Describe Your Training Needs: